Get Help

Setup help, troubleshooting, and how to reach us.

Getting started

Open TV Remote, tap Add Device, and make sure your iPhone and your TV are on the same Wi-Fi network. The app will list nearby TVs it finds automatically. Tap a TV to pair — some platforms (like Android TV) will show a pairing code on the TV screen that you'll enter in the app.

Troubleshooting

• My TV doesn't show up in the list. Confirm both devices are on the same Wi-Fi network (not one on Wi-Fi and one on a guest network or mobile data), and that the TV is powered on. Some routers block device discovery between devices — try disabling AP/client isolation or "guest network" mode in your router settings.
• Pairing fails or times out. Restart the pairing process, and make sure you enter the code shown on the TV within the time limit. Restarting the TV's remote-control/network settings can also help on some Android TVs.
• Commands are slow or don't register. This is usually a Wi-Fi signal issue between your phone, router, and TV. Moving closer to your router, or switching your TV to a 5GHz network if available, often helps.
• Voice search/typing doesn't work. Check that Microphone and Speech Recognition are allowed for TV Remote in iOS Settings → Privacy & Security.
• A previously paired TV stopped working. TVs occasionally reset their pairing after a firmware update or factory reset. Remove the device in the app and pair again.

Subscriptions & purchases

• Free trial: the first time you connect to a TV, every Pro feature is unlocked for 10 minutes so you can try it.
• Manage or cancel Pro Yearly: open the iOS Settings app → your name → Subscriptions, or use "Manage Subscription" inside TV Remote's Settings tab.
• Restore a purchase (new device, reinstalled app): open TV Remote → Settings → Restore Purchases.
• Refunds are issued by Apple, not by us — request one at reportaproblem.apple.com.

Supported TVs

Android TV / Google TV, Google Cast (Chromecast) devices, Apple TV via AirPlay, Roku, Amazon Fire TV, VIZIO SmartCast, LG (webOS), and other DIAL-compatible smart TVs. Exact features available (power, volume, keyboard, trackpad, voice, apps) vary by TV brand and platform.

Still stuck?

Email us at [email protected] — include your TV brand/model and a short description of the issue, and we'll get back to you.